Wouldn't it be nice if you could have critical information about residential properties in your jurisdiction? With First Due's Community Connect, you can build a safer community for crews and citizens alike. Community Connect is a citizen portal that enables your residents to share information about themselves and their property to help crews during a response.

Setting up a Community Connect account is easy. First Due will create a custom landing page with a message from your Chief. Residents can visit that page to register for their Community Connect account. Once they've entered their address and contact details, the resident then chooses what to share with your agency, such as:

Household information, including sprinkler systems, smoke alarm systems, pool, basement, and their designated meeting place.

Contacts for the property.

Any occupants with functional needs like vision or hearing impairment.

Pets.

Access and utilities, including lockboxes, gate codes, and utility shutoffs.

Burn permits, which can be added here and later managed by your fire prevention and community risk reduction teams.

Wildfire risk, where the resident can document structural components that are at a higher risk during a wildland fire.

Smoke alarm requests, where residents can request a smoke alarm check or battery replacement directly through the Community Connect portal.

As you can see, there is a wealth of information the community can share with your agency. Your citizens can rest assured their data is protected with bank-level security and never shared or used for any other purpose. Entering information is straightforward and easy, and accessing this information when the crews need it is easy too.

Once the information is entered, it appears in the response dashboard of the occupancy. Here, alert tiles are automatically created when the resident enters the data. Crews now have vital intel that helps keep themselves safe and better serve their residents during a response.

Other areas where the data is used by your agency include the smoke alarm list and burn permits. When a citizen requests a smoke alarm check or battery replacement, your personnel manage it via this list. There's a map icon so they know exactly where to go, and a page to document the check in its entirety.

The burn permit section is where citizen-requested burn permits are managed.

Community Connect is a powerful citizen portal that truly connects your agency with your community. The result is enhanced safety for your crews and the people you serve. Data drives the 21st-century fire service, and First Due puts you in the driver's seat with Community Connect.