Customer Stories

Built with agencies. Proven in the field.

The First Due platform integrates with vital elements of your operation to create a holistic technology environment for your agency. Below are some critical partnerships First Due has grown with with select leaders in Fire and EMS software.

Customer Stories

The First Due platform integrates with vital elements of your operation to create a holistic technology environment for your agency. Below are some critical partnerships First Due has grown with with select leaders in Fire and EMS software.

Real agencies. Real use cases.
Read extended versions of First Due customer stories by region in the full customer guide.
DOWNLOAD YOUR COPY
Read extended versions of all first due customer stories by region with the First Due customer guide.
DOWNLOAD YOUR COPY

Stories from the field

Britta Maddox

Fire RMS Administrator

Anoka, MN

Anoka County unified 16 departments for countywide reporting and inspections

"Every single department is on our First Due platform… and then I can do reporting across all of the departments together."
READ STORY

Martin Conroy

Technician

Arlington, MA

Arlington Fire Department moved from dinosaur-age systems to response-ready crews

"We basically went from the dinosaur age to the 21st century."
READ STORY

Richard Wells

Deputy Chief

Baton Rouge, LA

Baton Rouge Fire Department cut 100 morning phone calls down to a few clicks

"It was like a load lifted off of me… all I had to do for a call shift was press a button. That was my hundred phone calls—click, click, click—done."
READ STORY

Brian Kazmierzak

Deputy Director of Public Safety

Benton Harbor, Michigan

Benton Harbor cut fatal fires with data-driven inspections and connected response

"Since October of 2023, we have not had a fatal fire."
READ STORY

Kristen Martin

Admin Assistant

Brattleboro, VT

Brattleboro reduced overtime with automated shift fill and shared data

"It’s greatly reduced both the man hours… and reduced that mandatory overtime that nobody wants to do."
READ STORY

Jacob Lampley

Lieutenant

Brentwood, TN

Brentwood put pre-plans on a map for faster on-scene clarity

"It’s really nice to be able to pull it up on my phone and see on a map… where the Knox box is—or where the fire alarm panel is. It’s definitely made it quicker on that initial on-scene arrival."
READ STORY

Bryan Borgialli

Battalion Chief

Gillette, WY

Campbell County consolidated four tools into one field-ready platform

"One of my big pieces was having it all under one roof… it saves a lot of time and it’s effective."
READ STORY

Jeremy Maners

Captain / Executive Officer (B Shift)

Carmel, IN

Carmel Fire Department Response outcomes are 10

"Since switching to First Due and having access to pre-incident planning… our responses are 10 times better than what they were before."
READ STORY

Will Broscious

Deputy Fire Chief

Charlottesville, VA

Charlottesville replaced spreadsheets with real-time inventory and staffing accountability

"The old way is the battalion chief scrambling at 6:30 in the morning — calls don’t stop. With First Due, we hope to automate a lot of that and eliminate some of that headache."
READ STORY

Bob Meuschke

Administrator

Cole Camp, MO

Cole Camp Community Ambulance District expanded rural EMS capability without increasing spend

"We’re spending roughly about the same amount of money… but I’m getting more bang for my buck."
READ STORY

Jason Thomas

Assistant Fire Marshal

Columbia, MO

Columbia Fire Department From Paper Time Cards

"We have condensed that down now just to using the scheduler inside First Due."
READ STORY

Bill Whyte

Bureau Chief

Crystal Lake, IL

Crystal Lake cut payroll prep from hours per day to minutes biweekly

"We went from spending about two hours a day (for two people) just to get scheduling into payroll… to about 20 minutes, once every two weeks."
READ STORY

Meredith Frost

AEMT

Delta, CO

Delta County improved EMS documentation with custom ePCR built for medics

"We can really go in and focus on our patient care and spend less time navigating the system."
READ STORY

Scott Weir

Operational Medical Director

Fairfax County, VA

Fairfax used Mobile Responder alerts to start life-saving care before dispatch

"We knew about the call before it got dispatched… it populates a pending event [and] gave me awareness of a call that I was in close proximity to and could add on to."
READ STORY

Aaron Bockhorst

Assistant Chief

Ferguson, MO

Ferguson consolidated tools and generated reports in five minutes

"If there’s any data that I need, it takes me 5 minutes to generate a report."
READ STORY

Brian Collins

Lieutenant

Greer, SC

Greer Fire Department built a seamless all-in-one workflow from pre-plans to QA/QI

"Everything that we do—all the modules we have—they just make our workflow seamless."
READ STORY

Becky Bevilacqua

Administrative Analyst

Hutchinson, KS

Hutchinson Fire Department shifted from manual reporting to on-demand insight

"The ad hoc reporting functionality is amazing… it’s very user friendly—and that’s what I appreciate."
READ STORY

Mike Dalmau

Fire Prevention Officer

Hyannis, MA

Hyannis standardized fire prevention inspections and pushed hazards to crews

"We were able to standardize our inspections… and our answers are all consistently the same."
READ STORY

Scott Breeze

Chief

Independence, KY

Independence Fire District standardized mutual aid with one shared operating picture

“We want whatever data comes out to be valid and accurate—so we’re comparing apples to apples across the board.”
READ STORY

Brent Deckard

Captain

Jonesboro, AR

Jonesboro unified dispatch-to-report workflows in one platform

"When we get in the rig, we have the iPad pops up… and then all the way through the end of the call, we have the same software to do our run reports — it’s been a seamless experience."
READ STORY

Paul MacLeod

Communications Coordinator

Kahului, HI

Maui Fire Department brought island scheduling complexity into clear, real-time coverage

“It’s a push of the button in the report module and boom… having the software do it for you automatically is godsend.”
READ STORY

Brian Wisniewski

Shift Battalion Chief

Brown Deer, WI

North Shore Fire’s 6-week scheduling pivot to prepare for NERIS

“We had about six weeks, 6 to 8 weeks to potentially get this up and running.”
READ STORY

Zachary Boternbrood

Captain

Norton Shores, MI

Norton Shores digitized work orders and countywide hydrant visibility—without the paper chase

“Before it was forms that we had to email… now it’s just—you click a button and you send. And it’s done, and it’s all documented very well.”
READ STORY

Kevin Bailey

Fire Chief

Bowling Green, KY

Plano Fire Department built countywide pre-plans that surface at dispatch

"When we get paged out to one of those places that we’ve already pre-planned, we’ve got a whole lot of the information that we need right there automatically."
READ STORY

Aaron Crawford

Battalion Chief

San Marcos, TX

San Marcos Fire Department consolidated 10 logins into one connected platform

"The biggest reason we chose First Due is for consolidating… probably 10 or so."
READ STORY

Britta Maddox

Fire RMS Administrator

Anoka, MN

Vehicles Unified 16 Departments for Countywide Reporting and Inspections

"Every single department is on our First Due platform… and then I can do reporting across all of the departments together."
READ STORY

Joe Madzelan

Battalion Chief

York, PA

York Area United Fire & Rescue replaced siloed tools with one operations platform—without duplicate entry

“Some of the biggest things is not having to do duplicate entry… [and] APIs that would break frequently.”
READ STORY

Proven Across Agencies

Craig Snyder

Chief

City of Crystal Lake

How Crystal Lake Fire Rescue Replaced Five Systems with One Platform

"Firefighters hate two things: change and staying the same. But once our team started using First Due and saw what it could do—from scheduling to payroll to assets—the buy-in came naturally."
READ STORY

David Bochenek

Chief

River Forest

From Siloed Systems to Seamless Operations: River Forest’s All-in-One Transformation with First Due 

“Shift coverage used to take a week. Now? It takes 7 minutes.”
READ STORY

McMahon

Captain

Cedar Hill Fire Protection District

Transforming Fire Department Operations: A Culture of Innovation: Revolutionizing Scheduling in Cedar Hill with First Due

"I realized that without a modern Records Management System (RMS) with an accessible user interface, we wouldn’t be able to implement the improvements we needed."
READ STORY

Cynthia Baker

Administrative Assistant

Texas City Fire Department

Embracing Change Part 2: Adapting Front Office Processes with First Due

“I enjoy First Due so much. It's been such a pleasure setting up First Due for our company. It hasn't felt like I've done any work because it's so enjoyable. First Due has been a fantastic product for our captains and engineers who use scheduling daily. They've adapted to it with almost no training.”
READ STORY

Micah Simons

Battalion Chief

Texas City Fire Department

Embracing Change: Adapting Fire Service Traditions and Processes with First Due

”The great thing about First Due is their attention and consideration of the details that make departments unique. If we need to address something or want to do it, they always look into options to help us solve problems and streamline our processes. ”
READ STORY

Curvin Wolfgang

Battalion Chief

York Area United Fire & Rescue

How First Due Drives Exceptional Team Success | Read Now

“The relief of stress comes from knowing that the information is getting to the right people. We have a phenomenal crew of personnel who can accomplish anything when they have the right tools at their disposal, and First Due is one of those essential tools.”
READ STORY

Trent Zulick

Lieutenant

Reading Fire Department

Simplifying Inspections with First Due

“I'm able to design everything myself and easily put into the inspection what we feel is most important and keep out what's not.”
READ STORY

Brittany Lemon

Fire Captain

Truckee Meadows Fire Prevention Bureau

Transforming Fire Prevention Workflows

“First Due has been one of the easiest companies I have worked with, professionally and personally. “
READ STORY

Gabriel Benmoussa

Chief

Milton Fire-Rescue Department

Data-Driven Decisions: Interoperability, Community Risk Reduction and Response Efficiency

“When you invest in technology like First Due, you can make data-driven decisions. Data enables us to confidently justify certain funding initiatives when we present to our City Council and leadership.”
READ STORY

Mike McIntosh

Assistant Chief-Prevention

Great Falls Fire Rescue

Expanding Fire Department Operations with First Due in One of Montana's Fastest-Growing Cities

“Our day-to-day operation runs on First Due. We're using First Due for everything we do here in the department. We use it for all our incident reporting, EMS reporting, apparatus management, and fire prevention services. “
READ STORY

Chief Kerska 

Fire Chief

Rochester Fire Department

Surpassing Expectations: Igniting Efficiency with the First Due Suite

"Many of our staff appreciate the convenience of having a one-stop shop instead of juggling calendars, different programs, and separate web pages. Now, they have everything they need in a centralized location– It's definitely a big win for efficiency and productivity."
READ STORY

Lieutenant John Lombardo

Fire Alarm Superintendent

Weymouth Fire Department

How Weymouth Harnesses First Due to Enhance Fire Operations

“First Due knows the ins and outs of what we do, and it shows how they are constantly helping us optimize our suite. “
READ STORY

Adam LeFevre

Firefighter/Paramedic

Freeport Fire Department

Digital Transformation through RMS Consolidation

“Overall, First Due has modernized our operation. Getting all our pre-plans forward has helped us tremendously.”
READ STORY

Nulty

Captain

Santa Monica Fire Department

First Due: Transforming Fire & EMS Software for Efficient Operations and Safer Communities in Santa Monica and Beyond

“Overall, we’ve had a great experience with First Due. It was nothing near an “off-the-shelf solution.” We’ve worked together in a true partnership-based relationship to set up an all-in-one software suite.”
READ STORY

Jeffrey Dees

Deputy Fire Chief

Roberts Park Fire Protection District

Roberts Park: An Operation Upgrade

“It was a relief to see that First Due is not only working but helping all of us learn and be safer and better at our job.”
READ STORY

John Planas

Fire Marshal

Town of Essex Fire Department

All In With First Due: Utilizing the Full RMS Suite

“To this day, First Due provides us with the customer support that I haven’t seen in any other company.”
READ STORY

BJ Jungmann

Fire Chief

Burnsville Fire Department

Part 1: Beginning the Journey with First Due

“First Due wants to make the product work for us, rather than us changing how we work for the product, and I will always be willing to partner with that.”
READ STORY

Lucas Ray

Fire Marshal

Carmel Fire Department

Using First Due for Special Circumstances & Community Events

“First Due makes it so much easier to work with these other city departments because I can just email them our pre-plan for the specific event.”
READ STORY

Gregg Black

Director of EM & Fire Safety

George Mason University

First Due on Campus: A Collaboration for Public Safety at George Mason University

“When I saw First Due, I immediately felt like it was the answer we had been looking for.”
READ STORY

Doug Palmesi

Fire Captain

Hartsdale Fire Department

Saving Institutional Knowledge & Enabling Field Access to Comprehensive Pre-Plans

“First Due has freed up my mental capacity as a boss. First Due has given us a jump start in every aspect of our decisions, that jumpstart is what saves lives.”
READ STORY

Tracy LeClair

Community Risk Manager

Eagle County

Eagle County - Going Live With a Multi-Agency Community Connect Program

“The First Due team has been very responsive and behaves like a partner rather than a vendor.”
READ STORY

Jeff Smith

Deputy Chief

Orange Beach Fire Department

City of Orange Beach Fire Department - Deputy Chief Jeff Smith

“All it took was one phone call to First Due Client Success team to review our goals...”
READ STORY

Jeff Smith

Deputy Chief

Arcadia Fire Department

Arcadia Fire Department - Deputy Chief Barry Spriggs

“Before we were running on First Due, we did not have an Access and Functional Needs list.”
READ STORY

Matt Mullen

Lieutenant

Natick Fire Department

Behind-the-Scenes of the Boston Marathon: The Command Post

“This year at the marathon we used unit tracking, to see where the incidents were on the map, which unit was close enough, and where they could transport from that location.”
READ STORY

George Cluff

Fire Marshals Association

Rio Rico Medical and Fire District

Focused First Due Use Case: Standardizing a Statewide Inspection Process

“The simplicity of First Due caught my eye from day one, and it still is the main reason it works well for me today.”
READ STORY

Rodney Sonderman

Deputy Fire Chief

Hershey Volunteer Fire Department

Tackling Hershey's ISO Rating with First Due

“Having a solution that's functional and being able to provide data in real time is really helpful and very important to us.”
READ STORY

Stuart Grant

Assistant Chief

Grapevine Fire Department

Grapevine - Pre-plan Excellence for Every Occupancy Type

“With First Due, we can pre-plan to show the location, hazards, and emergency contacts for each occupancy, so when a call comes through we know the specifics, rather than just knowing the address.”
READ STORY

Andrew Vita

Assistant Chief of Operations

City of Fairfax Fire Department

City of Fairfax - Achieving Northern Virginia's Interagency Vision with First Due

“Through First Due, our regional partners are able to get across what's most important... and we can see the same for them.”
READ STORY

Ronny Smith

Apparatus Operator/FF/EMT

Central Kitsap Fire & Rescue

Central Kitsap Fire & Rescue - Community Connect Program Lead Ronny Smith

“What sets First Due apart is enabling care facilities to play a role in the pre-planning and notification processes.”
READ STORY

Proven Across Agencies

Santa Monica Fire Department

Nulty

Captain

First Due: Transforming Fire & EMS Software for Efficient Operations and Safer Communities in Santa Monica and Beyond

“Overall, we’ve had a great experience with First Due. It was nothing near an “off-the-shelf solution.” We’ve worked together in a true partnership-based relationship to set up an all-in-one software suite.”
READ STORY

City of Crystal Lake

Craig Snyder

Chief

How Crystal Lake Fire Rescue Replaced Five Systems with One Platform

"Firefighters hate two things: change and staying the same. But once our team started using First Due and saw what it could do—from scheduling to payroll to assets—the buy-in came naturally."
READ STORY

River Forest

David Bochenek

Chief

From Siloed Systems to Seamless Operations: River Forest’s All-in-One Transformation with First Due 

“Shift coverage used to take a week. Now? It takes 7 minutes.”
READ STORY

Hartsdale Fire Department

Doug Palmesi

Fire Captain

Saving Institutional Knowledge & Enabling Field Access to Comprehensive Pre-Plans

“First Due has freed up my mental capacity as a boss. First Due has given us a jump start in every aspect of our decisions, that jumpstart is what saves lives.”
READ STORY

Weymouth Fire Department

Lieutenant John Lombardo

Fire Alarm Superintendent

How Weymouth Harnesses First Due to Enhance Fire Operations

“First Due knows the ins and outs of what we do, and it shows how they are constantly helping us optimize our suite. “
READ STORY

Cedar Hill Fire Protection District

McMahon

Captain

Transforming Fire Department Operations: A Culture of Innovation: Revolutionizing Scheduling in Cedar Hill with First Due

"I realized that without a modern Records Management System (RMS) with an accessible user interface, we wouldn’t be able to implement the improvements we needed."
READ STORY

York Area United Fire & Rescue

Curvin Wolfgang

Battalion Chief

How First Due Drives Exceptional Team Success | Read Now

“The relief of stress comes from knowing that the information is getting to the right people. We have a phenomenal crew of personnel who can accomplish anything when they have the right tools at their disposal, and First Due is one of those essential tools.”
READ STORY

City of Fairfax Fire Department

Andrew Vita

Assistant Chief of Operations

City of Fairfax - Achieving Northern Virginia's Interagency Vision with First Due

“Through First Due, our regional partners are able to get across what's most important... and we can see the same for them.”
READ STORY

Rochester Fire Department

Chief Kerska 

Fire Chief

Holly Mulholland 

Deputy Chief

Surpassing Expectations: Igniting Efficiency with the First Due Suite

"Many of our staff appreciate the convenience of having a one-stop shop instead of juggling calendars, different programs, and separate web pages. Now, they have everything they need in a centralized location– It's definitely a big win for efficiency and productivity."
READ STORY

Texas City Fire Department

Cynthia Baker

Administrative Assistant

Embracing Change Part 2: Adapting Front Office Processes with First Due

“I enjoy First Due so much. It's been such a pleasure setting up First Due for our company. It hasn't felt like I've done any work because it's so enjoyable. First Due has been a fantastic product for our captains and engineers who use scheduling daily. They've adapted to it with almost no training.”
READ STORY

Great Falls Fire Rescue

Mike McIntosh

Assistant Chief-Prevention

Expanding Fire Department Operations with First Due in One of Montana's Fastest-Growing Cities

“Our day-to-day operation runs on First Due. We're using First Due for everything we do here in the department. We use it for all our incident reporting, EMS reporting, apparatus management, and fire prevention services. “
READ STORY

Milton Fire-Rescue Department

Gabriel Benmoussa

Chief

Data-Driven Decisions: Interoperability, Community Risk Reduction and Response Efficiency

“When you invest in technology like First Due, you can make data-driven decisions. Data enables us to confidently justify certain funding initiatives when we present to our City Council and leadership.”
READ STORY

Natick Fire Department

Matt Mullen

Lieutenant

Behind-the-Scenes of the Boston Marathon: The Command Post

“This year at the marathon we used unit tracking, to see where the incidents were on the map, which unit was close enough, and where they could transport from that location.”
READ STORY

Reading Fire Department

Trent Zulick

Lieutenant

Simplifying Inspections with First Due

“I'm able to design everything myself and easily put into the inspection what we feel is most important and keep out what's not.”
READ STORY

Texas City Fire Department

Micah Simons

Battalion Chief

Embracing Change: Adapting Fire Service Traditions and Processes with First Due

”The great thing about First Due is their attention and consideration of the details that make departments unique. If we need to address something or want to do it, they always look into options to help us solve problems and streamline our processes. ”
READ STORY

Freeport Fire Department

Adam LeFevre

Firefighter/Paramedic

Digital Transformation through RMS Consolidation

“Overall, First Due has modernized our operation. Getting all our pre-plans forward has helped us tremendously.”
READ STORY

Central Kitsap Fire & Rescue

Ronny Smith

Apparatus Operator/FF/EMT

Central Kitsap Fire & Rescue - Community Connect Program Lead Ronny Smith

“What sets First Due apart is enabling care facilities to play a role in the pre-planning and notification processes.”
READ STORY

Grapevine Fire Department

Stuart Grant

Assistant Chief

Grapevine - Pre-plan Excellence for Every Occupancy Type

“With First Due, we can pre-plan to show the location, hazards, and emergency contacts for each occupancy, so when a call comes through we know the specifics, rather than just knowing the address.”
READ STORY

Hershey Volunteer Fire Department

Rodney Sonderman

Deputy Fire Chief

Tackling Hershey's ISO Rating with First Due

“Having a solution that's functional and being able to provide data in real time is really helpful and very important to us.”
READ STORY

Rio Rico Medical and Fire District

George Cluff

Fire Marshals Association

Focused First Due Use Case: Standardizing a Statewide Inspection Process

“The simplicity of First Due caught my eye from day one, and it still is the main reason it works well for me today.”
READ STORY

Arcadia Fire Department

Jeff Smith

Deputy Chief

Arcadia Fire Department - Deputy Chief Barry Spriggs

“Before we were running on First Due, we did not have an Access and Functional Needs list.”
READ STORY

Orange Beach Fire Department

Jeff Smith

Deputy Chief

City of Orange Beach Fire Department - Deputy Chief Jeff Smith

“All it took was one phone call to First Due Client Success team to review our goals...”
READ STORY

Eagle County

Tracy LeClair

Community Risk Manager

Eagle County - Going Live With a Multi-Agency Community Connect Program

“The First Due team has been very responsive and behaves like a partner rather than a vendor.”
READ STORY

George Mason University

Gregg Black

Director of EM & Fire Safety

First Due on Campus: A Collaboration for Public Safety at George Mason University

“When I saw First Due, I immediately felt like it was the answer we had been looking for.”
READ STORY

Carmel Fire Department

Lucas Ray

Fire Marshal

Using First Due for Special Circumstances & Community Events

“First Due makes it so much easier to work with these other city departments because I can just email them our pre-plan for the specific event.”
READ STORY

Burnsville Fire Department

BJ Jungmann

Fire Chief

Part 1: Beginning the Journey with First Due

“First Due wants to make the product work for us, rather than us changing how we work for the product, and I will always be willing to partner with that.”
READ STORY

Town of Essex Fire Department

John Planas

Fire Marshal

All In With First Due: Utilizing the Full RMS Suite

“To this day, First Due provides us with the customer support that I haven’t seen in any other company.”
READ STORY

Roberts Park Fire Protection District

Jeffrey Dees

Deputy Fire Chief

Roberts Park: An Operation Upgrade

“It was a relief to see that First Due is not only working but helping all of us learn and be safer and better at our job.”
READ STORY

Truckee Meadows Fire Prevention Bureau

Brittany Lemon

Fire Captain

Transforming Fire Prevention Workflows

“First Due has been one of the easiest companies I have worked with, professionally and personally. “
READ STORY