EMS Software in 2025: AI-Powered Documentation, Hospital Interoperability, and Real-Time Analytics

EMS and pre-hospital care is becoming an increasingly critical component of the overall health system. To meet these demands, modern software solutions are transforming the industry with AI-powered documentation, seamless bi-directional hospital communication, integration with other agencies and services through MIH and real-time analytics.

Join us for an exclusive webinar to discover how First Due sets a new standard in EMS software. From enabling faster, more accurate reporting through AI, to facilitating real-time hospital interoperability, First Due empowers EMS agencies to enhance patient care, streamline operations, and stay ahead in a rapidly evolving landscape. All of this is delivered within a best-in-class, all-in-one suite designed to reduce administrative workloads and focus on improving outcomes.

Key Highlights:

  • AI-Powered Incident Documentation: Leverage AI for faster, more accurate documentation with minimal manual input.
  • Hospital Interoperability: Seamlessly exchange real-time data with hospitals to enhance care coordination.
  • Real-time Analytics: Drive effective decision-making using real-time analytics and dashboards
  • Integrated Platform: Harness a unified solution for all EMS functions, boosting operational efficiency.

Featuring

Hala Bennmoussa

Product Marketing Manager
first due
Hala Benmoussa combines her public health and nursing background with a deep understanding of healthcare systems to enhance patient outcomes through technology. Her expertise bridges the gap between advanced technological solutions and the practical needs of public safety organizations. As a Product Marketing Manager at a leading software company, Hala focuses on promoting innovative solutions that empower public safety agencies. She utilizes her extensive knowledge to craft effective marketing strategies, communicating the value and impact of these solutions to the relevant audience.

Sergio Nardi

Solutions Consultant
first due
Sergio Nardi's career trajectory is a testament to his adaptability and commitment to public service. Starting in the United States Air Force, he transitioned into a critical role as a firefighter and paramedic, showcasing leadership in both Virginia and Minnesota. Currently, as a Senior Solutions Consultant at First Due, Sergio collaborates with numerous agencies across the United States. He aids in developing advanced software environments, enhancing the technological capabilities of emergency services. His unique blend of frontline experience and tech-savvy approach significantly contributes to innovating emergency response through technology.

Matt Mullen

Product Manager - Assets & Inventory
first due
Massachusetts based Matt Mullen has been in the Fire Service for over 21 years and is currently a Lieutenant resposible for all vital computer systems for the Town of Natick Fire Department. At First Due, Matt leads the development of all Assets and Inventory features as Product Manager. In addition to First Due the fire service, he has also worked as a paramedic for the City of Worcester for over 7 years. He is also a member of FEMA Urban Search & Rescue MATF-1 as both a Medical Specialist and Technical Search Specialist.

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