Scheduling & Personnel Software

Managing your EMS staffing has never been easier, thanks to First Due's scheduling module. Whether your crew's scheduling model is straightforward or complex, we've got you covered.

Shift Management 

Intuitive management tools to ensure shift transparency.

Easy-to-Use Shiftboard
Drag and drop shift board allows you to modify shifts and schedules easily.
Scheduling Deputy
Let technology work with vacancy recommendations or add staff off the roster using the Scheduling Deputy.
Multiple Views
Get the information you need quicker by creating configurable boards or accessing rotation and multi-day views with one click.
Roster Count
Instant visibility into staffing levels with the roster count view.

Employee Center

Equip your personnel with the tools they need to manage their schedules better.

Dashboard
The dashboard shows available call shifts, announcements, accrual bank information, and today's assignments.
My Shifts
Dive deeper into your shifts with a comprehensive shift calendar.
Availability
Mark yourself available right from the calendar, and streamline the vacancy-filling process.
Vacancy Bidding
Allow users to bid for vacancies right from the shift board.

Call Shift Management

Put call shifts on autopilot and fill vacancies with ease.

Automated Call Shifts
No more picking up the phone to fill vacancies. Instead, use automated call shifts to send vacancy-fill requests via sms, email, or app notification, configured based on your agency rules.
Tiered Messaging
To save time, create tiered messages to fill vacancies based on qualifiers, groups, and more quickly.
Advanced Sorting Logic
You can rank and sort call shifts based on your department's rules. In addition, you have the flexibility to add sorting logic at any time.
Call Shift Rules
Drive compliance with incredibly flexible call shift rules, including sorting, movement logic, global rankings, reset periods, candidate method, default deadlines, and more.
Auto-hire
Employees can sign up and automatically accept offered shifts.

Time-offs

Cut through the red tape with simplified time-off workflows.

Time off Requests
Save time with an easy-to-use time-off request feature, allowing for multiple requests in one.
Time-off Calendar
View time-off in a single calendar with advanced filtering options.
Time-off Rules
Configure rules for your agency's needs with request routing options, escalation, and vacation options.
Request Visibility
Ensure transparency with request audit log and visibility available to your admin staff.

Trades

Efficiently manage the moving parts of your agency's shift trades.

Trade Requests
Easily request one or multiple trades in a simply to use shift trade feature.
Trade History
Ensure transparency with the trade audit log and visibility available to your admin staff.
Register
A comprehensive register that automatically tracks owed, earned, and balance hours between shift traders.
Trade Request Rules
Configured to your agency's needs with request routing options, work type defaults, and report reversal.

Personnel

Your central hub to manage and store personnel records.

Employee Management
Add, edit, and archive employees as your organization changes.
Robust Personnel Records
Manage the employee file, including department-specific identifiers.
Employment History
Easily track and record employee qualifier changes, assignment changes, rank changes, and other special events from the day of hire until retirement.
Certifications
Manage and view all employee certifications in a centralized location.

Enterprise Tools

Rules, regulations, and policies fit your agency and are built into your software.

Accruals
Manage employee accrual banks and view future time-off adjustments.
FLSA Reports
Automatically set a singular FLSA cycle to convert hours into overtime for payroll reporting.
External Sharing
Quickly send links to external partners and cooperators to share real-time staffing.
Click-Not-Code Setup
Easy end-user setup options.

Advanced Reporting & Integration

Reporting and integrated data to always keep what's most important front and center.

Flexible Reporting
A unique and flexible ad hoc reporting solution that ensures you have the scheduling reporting your agency needs.
Payroll Exports
Canned and ad hoc reporting allows easy uploading and input into payroll providers.
Integrations
Your scheduling data can flow through all parts of your organization, including NFIRS, ePCR, assets, training, and events and activities.

See how it works!

Scheduling & Personnel

Explore First Due's scheduling and personnel management platform to ensure comprehensive data capture that fully complies with your union and department requirements.

Video Transcript

Timing is everything. Response times matter, but how about all the time spent managing your agency schedule? That matters too. First Due is ready to help with a secure scheduling solution that is easy to use, easy to manage, and easy to access. Our scheduling module is a powerful way to manage your daily staffing challenges.

With our intuitive shift board, it’s easy to get a handle on your schedule for the day, three days, or even seven days. Our helpful scheduling deputy lets you know about any vacancies, who’s available, and who’s off. If someone takes a vacation day, simply move them to the time-off section and bring over an available person to fill their spot.

If no one has put in availability for that day, you can use our call shift feature to send notifications of open shifts to all personnel or select a specific group, depending on the staffing needs. Once an email or text is received, personnel can quickly respond. The system lets you know who can fill the shift based on the rotation rules you’ve established. The rotation list is then automatically updated. With "My Shifts," each person gets a custom calendar view of their scheduled days off and can put in availability right from the calendar.

We also make it easy for personnel to request time off. Clear, concise visual indicators display the days you’re on duty. With just a click, you select the day you wish to take off, the time-off type, whether it’s a full or partial shift, and who needs to approve the request.

Requesting trades uses the same clever process, allowing you to quickly see pending trade requests, trade history, and trade balances.

Sometimes it’s just nice to know what you need to know at a moment’s notice. The Personnel Dashboard delivers with an easy-to-access look at your profile status, any agency announcements, and of course, your time-off bank and requests.

The security of your scheduling data is something First Due takes seriously. Our system uses banking industry-level security, which means 256-bit encryption with cutting-edge cloud infrastructure designed for software platforms that support vital public sector functions. Data drives the 21st-century fire service. First Due puts you in the driver’s seat with our scheduling solution.

The First Due EMS Platform

Featured Partners

Industry partnerships to accelerate Fire RMS

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Trusted Across the US and Canada

From volunteer agencies to major metros

Charlotte Fire Department
Charlotte, NC
Fairfax County Fire & Rescue
Fairfax, VA
Fort Worth Fire Department
Fort Worth, TX
Fort Lauderdale Fire Department
Fort Lauderdale, FL
Santa Monica Fire Department
Santa Monica, CA
Seattle Fire Department
City of Seattle, WA
New Orleans Fire Department
New Orleans, LA
And Many More
Nationwide

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Industry Partnerships to Accelerate Fire Prevention Even Further

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