Community Connect

Community Connect is the premier community risk reduction tool, built to keep citizens and crews safer.

Residential Portal

Citizens can provide essential life safety data through Community Connect's secure online portal.

Life Safety
Residents can enter details about their home including who lives there and how to contact them during an emergency.
Access & Functional Needs Registry
Capture functional needs of residents like medical conditions, mobility concerns, and other critical information to ensure safety and security for every occupant.
Pets & Livestock
Ensure animals are safe during an emergency. When using Community Connect, residents can enter important information about their pets, including photos and veterinary contact information.

Commercial Portal

Business owners and managers can provide essential life safety data through Community Connect's secure online portal.

Contact & Occupancy Management
Business owners and managers can enter details about their commercial properties, including building features, business information, and contact information. In addition, you can manage multiple properties under one account.
Functional Needs
Capture functional needs of commercial occupants, like medical conditions, mobility concerns, and more.
Access and Utilities
Owners can document building access information, including the locations of elevators, stairwells, key boxes, and utility shutoffs.
Upload Attachments
Business owners can upload attachments with relevant data and images about their property.
uploading an attachment to a Community Connect profile

Emergency Communications

Keep your citizens informed during an incident at their property.

Data During Response
Thanks to Community Connect, your crews will have the critical information they need to keep safe during an incident.
Automated Notifications
Notify contacts immediately via text message if there is ever an emergency at their occupancy.
example of a mobile text alert about a fire
First Due Live
Enable contacts to directly share voice and video with the resident or business owner during an incident.

Out-of-the-box Marketing

First Due helps you drive your Community Connect’s success and engagement for your residents. You’ll have support every step of the way, with assets like:

A Dedicated Website
Your own customized home for Community Connect online, built for your agency with a message from your team to your community to inspire continual signups.
Customized Online and Offline Assets
Reach your residents and business owners where they are with customized Social Media assets, postcards, flyers, and brochures for your agency to print and distribute online and at community events.
Orange Beach Community Connect information for community members
Content Updates
Regular social media content updates highlighting satety topics that resonate with your community.

See how it works!

Community Connect

Learn more about Community Connect and how you can help your Fire Agency and First Responders be prepared for an emergency at your home. It only takes a few minutes to sign-up, so check Community Connect for your community!

Video Transcript

Agency, we are here to ensure we do whatever it takes to protect you and your family. However, there are many valuable pieces of critical information that can help save lives and property that we don’t know until we arrive. Things like how many occupants to expect at your home, whether anyone has access or functional needs or speaks another language, if you have any livestock, where the bedrooms are located, or even where hazardous materials may be found.

But now, with Community Connect, you have the power to keep us informed of nearly everything that matters so we can better serve you in an emergency. Community Connect is a safe and secure online program available at no cost to all residents. It allows you to provide us with critical property information that we can access during a response.

What are some examples of the kind of information you can contribute? You can provide details about:

Family members who live at your residence.

Where your family members are located.

Features of your home, such as a pool.

Utilities like water and electricity.

Functional mobility needs, including Alzheimer’s, autism, severe visual impairments, and pets.

No matter what happens, your family members' needs are known. Signing up is easy from any internet-enabled device using your phone number or email address. Rest assured, all of your data is safe and available for our responders during an emergency. If you have five minutes, please select your profile and get started helping your first responders help you.

The First Due EMS Platform

Featured Partners

Industry partnerships to accelerate Fire RMS

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Trusted Across the US and Canada

From Volunteer Agencies to Major Metros

Charlotte Fire Department
Charlotte, NC
Fairfax County Fire & Rescue
Fairfax, VA
Fort Worth Fire Department
Fort Worth, TX
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Fort Lauderdale, FL
Santa Monica Fire Department
Santa Monica, CA
Seattle Fire Department
City of Seattle, WA
New Orleans Fire Department
New Orleans, LA
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